View Single Post
  #2  
Old 07-04-2013, 05:29 AM
agetor agetor is offline
Whiz
 
Join Date: Sep 2010
Posts: 30
agetor has 10 reputation points
Default

A Skill is essentially a hunt group but "skill-based". You probably have expert agent selection (EAS) enabled hence the use of skills.

Try the following commands:
- list vdn
- display vdn <vdn ext. here> ... (Page 1 of this should show you the vector it is pointing to)
- list vector
- display vector <vector number here>
- list hunt
- display hunt <hunt group number here e.g. 67>

The "list" commands above are just to help you see what you have configured on your system.
Try the following links for additional info on Vectoring and EAS:
http://downloads.avaya.com/css/P8/documents/100081980 (CC 6.0.X)
http://downloads.avaya.com/css/P8/documents/100059285 (CC 5.2)

Tony
Reply With Quote