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Old 05-02-2015, 12:37 PM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 356
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
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Can you tell us WHICH phone/voicemail system you are using? You may not have voicemail coverage enabled for the extension, and the transfer return setting pointing to the main phone.

The transfer return setting is for transfers from the auto attendant to extensions without mailboxes, and what you have described is exactly how that functions.
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