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Old 02-26-2018, 06:57 AM
perre11 perre11 is offline
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Join Date: Jan 2018
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Originally Posted by samorse99 View Post
When trying to add a host in SDM running on Windows 10, I get the message "Retrieving host certificate info is failed". In searching this phrase on the support site, I can see other have searched for it, but no solutions or relevant information found. When using the same client on a Windows 7 PC, I am able to add a host.
Check this out... PSN004808u

Turns out that if the host name on the laptop running SDM client exceed 15 caracters, SDM client would not be able to add the AVP host name. So the alternative are install SDM on a computer where the host name is less than 15 caracters (unbelivable) or change the host name on the given computer.

Hope it helps!


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