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Old 09-15-2012, 04:51 AM
kirchenlo kirchenlo is offline
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Join Date: Nov 2010
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Unhappy Offsite Agent does not have any TDM Gateway configured

Hallo,


we have an issue with the offsite agent feature. We have installed and configured the feature as requested in the installation and commissioning guides, with the result that it is not working. When we start the agent desktop it is properly asking for the phone number to connect to but it shows a pop up window saying “Offsite Agent does not have any TDM Gateway configured”.


Does anyone have an idea?


I have the impression it might be related to the CCT mappings. But I have no real idea what to do? It would be helpful is someone could explain hwo I can troubleshoot these issue?


Regards,


Lothar
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