Thread: Crm
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Old 02-27-2015, 02:16 AM
kruegerb kruegerb is offline
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Join Date: Oct 2013
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1.Login to IPOCC UI as Administrator
2.Select Go to->Telephony
3.Select Telephony->File View
4.In Telephony Files make a copy of an existing Telephony_Standard_en [RO] file and rename it to some other name e.g. Telephony_CRM
5.Right click on newly created file Telephony_CRM and select Edit
6.In Telephony Inspector scroll down and select Internet Browser control
7. Right click on Internet Browser control and select properties, Properties dialog will popup
8.In Address field enter the URL of the CRM system, for search string for the caller number use %CCK_Calling_Address%
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