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Old 05-31-2016, 05:42 AM
clishman clishman is offline
Join Date: Oct 2012
Location: Bury - UK
Posts: 53
clishman has 10 reputation points

I've been asked this by a customer and couldn't find a way to do it.
IPOCC isn't mean't to do it really though, if an agent is available the call will go to them individaully.
We sorted urgent calls out using priorities, Group Assignment Prio in the agents profiles.
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