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Old 06-02-2016, 02:44 AM
verma62 verma62 is offline
Brainiac
 
Join Date: Apr 2015
Posts: 59
verma62 has 10 reputation points
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Hi,

As far I know call will be sent to a single Agent only and not to multiple Agents.
However as suggested in earlier post you do can route the calls to Agent as priority by creating a topic with more priority. This will bypass all less priority calls in the queue and delivered to Agents first.
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