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Old 09-01-2010, 07:20 AM
k2cinswedenab k2cinswedenab is offline
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Join Date: Jul 2010
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Hello

Actually there isn't any official database scheme available.
There where some rumors a while back that Avaya (after the purchase of Agile CCE) would make this available, but it was later demoted because of customization and/or direct access of database items is not supported and no document would be released.

However, a bit old, but still very helpful is this document that was posted by someone on the old Avaya CCE forum (now closed down)
http://rapidshare.com/files/41644559...Guidelines.rar

Maybe you find it helpful. But remember, its not supported

Regards Andreas
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