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Old 07-10-2015, 01:48 PM
johnbriggs johnbriggs is offline
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Join Date: Aug 2014
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Exclamation TT_Version * IPOConnectionType=not initialized

Greetings all,

We are setting up a new IPO CC server and have run into an issue.

The voice topics are working, but email has not been added and a sequence of errors is displayed when an "agent" attempts to login to the email Group.
  1. Common error occured in call center connection!
  2. The E-Mail application has requested to be shut down due to a fatal error.
  3. No connection to UM system or UM processes do not work.

Any thoughts on what to trouble shoot? We double checked the work based on the "IP Office Contact Center - Email & Chat Services Task Based Guide", but it still isn't working.

Any assistance would be appreciated.

Cheers,
Jb
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