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Old 08-30-2019, 09:23 AM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
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Is it for temporary closure or a change to the department's operating hours?

If a permanent schedule change, no, it needs to be done in VM Pro Client

If a temporary closure, you can do things like setting a user variable that is evaluated and then sent to the open or closed condition based on the value of the variable

You can create a hunt group for the sole purpose of setting it to Night Service or Out of Service via buttons on a supervisor's phone. The group has no members and does not receive calls. But in your call flow, when a department should be open, read the status of the hunt group, and route to open or temporarily closed.
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