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Old 08-30-2019, 12:17 PM
thiel2 thiel2 is offline
Genius
 
Join Date: Apr 2013
Posts: 353
thiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation pointsthiel2 has 50 to 99 reputation points
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You create a hunt group, no members, no voicemail, probably check the box to exclude from directory. Give it a name like "RouteCalls" and an extension number like say 1000

On a supervisor's phone, add a button for Set Hunt Group Night Service-1000 and label it Early Close. Add another button for Set Hunt Group Out of Service-1000 and label it Early Open. These buttons are mutually exclusive, only one will go on at a time.

In your Voicemail module, check for business hours. If True (should be open), get the service status of hunt group RouteCalls. If it is in Day mode (no lights lit on supervisor's phone) go to the Open destination. If in Night mode (set Hunt Group Night Service-1000 is on), go to the Closed destination.

If the business hours check is False (should be closed), get the service status of hunt group RouteCalls. If it is in Day mode (no lights lit on supervisor's phone) go to the Closed destination. If in Out of Service mode (Set Hunt Group OOS-1000 is on) go to the Open destination.

Supervisor needs to remember to turn off the Early Close next time they have a regular shift, or turn off the Early Open sometime after business hours starts.
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