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Old 02-11-2016, 12:30 AM
marquardt marquardt is offline
Join Date: May 2014
Location: Stuttgart - Germany
Posts: 190
marquardt has 14 reputation pointsmarquardt has 14 reputation points
Default Complete an E-mail

Complete an E-mail is a regular behavior of a contact center E-mail.

This is similar to the end of an conversation in the telephony mode.
After finishing a conversation the Agent can set an job code and take some after work. Then the Agent finishs (ends) the task.
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