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Old 09-27-2017, 02:07 PM
markgallagher markgallagher is offline
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Join Date: May 2010
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markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points
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Your understanding of the voicemail actions is correct.

The only caveat I would add is that when using Assisted Transfer, the voicemail channel is remains in use whilst the call is alerting the assisted transfer target. So potentially you may need more channels. The best option is, having implemented the new callflow, check the Resource page in the System Status application each day to see if there are any new instances of VM channel congestion.
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