View Single Post
  #3  
Old 02-03-2013, 11:54 PM
rvengco rvengco is offline
Whiz
.
 
Join Date: Jul 2010
Posts: 35
rvengco has 10 reputation points
Default

Hi fthelpdesk,

Since you mentioned that you are using SES then it is not supported.

Please check on the below link.

https://downloads.avaya.com/css/P8/documents/100108861

on page 7, you can see Contact Center (General) is not supported on SES. (Though in Session manager it was mentioned it is supported) if you will go to page 21. It is mentioning

Contact Center (General)
Communication Manager has many features that are associated with contact centers or ACD (automatic call distribution) which are not supported on the 96XX SIP stations. Examples of these are: agent login logout, after call work, aux work, etc.
Reply With Quote