[marquardt]

With the appropriate privileges and authorizations a Supervisor can have the Folder Overview, Completed and Archive.

In folder Overview are shown all E-mails (new and in work). The Supevisor can delegate and see the content, but not the content of the current Agent work (reply).

In folder Completed are shown all completed E-mails (Job code and completed by Agent), The Supervisor can see the content and related E-mails (also with content).

In Folder Archive are shown all archived E-mails (completed and archived). The Supervisor can see the content and related E-mails. Archived E-mails can not be reactivated or delegated.