Thread: VM Breakout
View Single Post
Old 05-01-2017, 01:39 AM
bucky101 bucky101 is offline
Join Date: Nov 2010
Posts: 70
bucky101 has 11 reputation points
Default VM Breakout

After upgrading to Release 10 I have lost the ability to setup a 'Voicemail Breakout' to a topic. To do this in the past I have setup a modulo logic (to repeat the message every minute) and had its destination as the IVR script.
I have noticed that in R10 I cannot select 'telephony elements' in IVR scripts which means I cannot set option 1 to go to ie a voicemail box. Is there an extra programming required to get telephony elements back in normal IVR scripts.

Or alternatively if anyone has a different working method of getting a caller presented with the option to breakout and leave a voicemail every minute that would be very helpful.
Reply With Quote