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Old 01-18-2021, 06:01 AM
freihd freihd is offline
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Join Date: Sep 2016
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Default ACCS-IPO features

need to know if the following features are in ACCS like IPOCC or not if yes, where can i find them?

customer history that Shows the last agents who handled the customer calls

Abandoned list on agent desktop or anywhere

Please Advise
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