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Old 12-07-2018, 11:55 AM
nixon27 nixon27 is offline
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Exclamation Fast Busy Signal on inbound & outbound calls (external)

When employees receive or make calls to external sources, they hear a fast busy signal on their end. The other party occasionally won't be able to hear the employee - states that the employee sounds like he/she is breaking up.

Seems to occur almost every day, but not on every call.
This issue is intermittent, and I'm currently not able to conduct a trace on a station because it's not consistent enough.

The 8 employees currently being affected by this issue are all WFH employees, setup with business class internet.

Troubleshooting steps already completed:

Swapped out all hardware (deskphone, headset, handset)
Wiped out employee's extension in SM & ASA - made a dummy station, then re-created the employee's station.
Confirmed the SIP Proxy Server to be correct.

Any help or insight is greatly appreciated!
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