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Old 05-01-2017, 01:44 AM
skanda skanda is offline
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Join Date: May 2017
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Default WebRTC Login Issue

Hello Team,

Our customer is having IPOCC with IPO SE running with 9.1.x version. We observe, when an Agent with WebRTC (chrome browser) interface tries to login, the web page is buffering. We have enabled integrated phone mode so that the audio is also used via the Chrome Browser. The setup was working when deployed, problem appeared suddenly.

If we disable the integrated phone mode, then the same Agent is able to login using the WebRTC mode, uses Avaya communicator for calls.

Any inputs to resolve the issue ?

Rgds
Shan
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