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Old 10-13-2012, 12:31 PM
kglanc kglanc is offline
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Join Date: Oct 2012
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I am having a similar issue, but the problem is the headset doesnt work like an enable/disable button. I am trying to use these phones for call center agents, with auto-answer on the acd calls (setup on login and phone), using just the headset, with speakerphone disabled. When I test this, I still have to press the headset button to answer the calls, then when they hit the release button, the headset button goes out and they have to manually answer the calls again. Still testing, but I must be missing something.

Thanks
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