Hi again vikramsg
It is very strange, but is working on Preproduction enviroment, but problem still exists in Production enviroment...and PRO enviroment has been configured same as PRE...
POM Integration requirements
On CS1K
• ADS block configured on CS1k
• AHA class of service is enabled for all POM agent phones.
On AACC
• Disable RSM compression
• Disable the Answer By Placing DN Call On Hold option on all Call Presentation Classes assigned to POM agents
CS1k patches:
• MPLR32655 > superseded by MPLR33041 below
• MPLR32229 (public)
• MPLR33041 (public)
• MPLR33345 > superseded by MPLR33419 > superseded by MPLR33538 (public)
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