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Old 05-05-2017, 01:09 PM
alto3 alto3 is offline
Join Date: Mar 2017
Posts: 2
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Default IPOCC 10 Contact Detail Reports - Time Format

When the supervisor displays the Contact Report Detail module and the language of the UI is Spanish (Latin American), the time format is 12 hours but does not display AM or PM. At the time of exporting this information all calls are shown as AM.

If the supervisor's UI is changed to English (USA), the time format is also 12 hours, but AM and PM are distinguished, when exporting the report is displayed correctly.

Can you switch to a 24-hour format in the IPOCC? In Spanish it is not possible to have the format of 12 hours?


Thanks for your help.
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