View Single Post
Old 02-19-2015, 08:19 AM
marzahn's Avatar
marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Exclamation Need More Data Please

Could you provide an example? I would not hazzard a guess with just the information given. For example:
What version of CM?
Is the phone in a call center?
Is it an Avaya product or the person's own home phone.
Is there a VPN connection?
Is one-X communicator or Agent in use?

Please provide some detail about what you are doing and what happens when you do it.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
Reply With Quote