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Old 05-11-2016, 09:48 PM
bennylu bennylu is offline
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default wrap up time on direct call

The wrap up time in topic works fine as designed. However if agent receives direct call, new ACD call rings immediately after hangup. It looks like the wrapup time in Manager-User-Telephony does not work on IPOCC.
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