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Old 03-22-2016, 09:53 AM
boone6 boone6 is offline
Join Date: Nov 2015
Posts: 3
boone6 has 10 reputation points
Default Restrict agent search by other agents in AACC 6.4?

Is it possible to prevent an agent from searching for contacts worked on by other agents? The only option I have found so far is Agent Skillset Partitioning, which is described as:

When you enable Agent Skillset Partitioning, an agent searching for contacts see matching
contacts only in the skillsets that the agent is assigned to.
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