It would be helpful to provide details on the phone (model-96x0, 96x1, .., type=h.323/sip, firmware version)
For H.323 phones, in the 46xxsettings.txt file there is an option that could help
## LOGUNSEEN specifies whether incoming calls that did not cause alerting will be logged
## as missed calls (e.g., calls that are forwarded because the phone is busy).
## Value Operation
## 0 Unseen calls will not be logged (default)
## 1 Unseen calls will be logged
## This parameter is supported by:
## 96x1 H.323 R6.0 and later
## 96x0 H.323 R3.0 and later
## SET LOGUNSEEN 1
The value of this could be 0 in the 46xxsettings.txt file of your phone
Arbi
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