Thread: CMS Reporting
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Old 06-30-2017, 08:45 AM
mkopiec mkopiec is offline
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Default CMS Reporting

I have several VDN's that are directed into a vector. Within the vector the call gets queued to 2 splits. The first split right away and if not answered after 20 seconds then it queues to the second split.

I would like to be able to report on the number of calls answered in each split based on what VDN delivered the call.

Is there a way to do this?

EAS is not turned on for this system.

Thanks.
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