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Old 02-08-2013, 10:08 PM
orange69 orange69 is offline
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Join Date: Feb 2013
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Default Can't dial DID after moving

We had a doctor leave the office and he took two DID's with him. One number was his main incoming number and I believe it was part of a trunk group. When I call this number I get a "the number you have dialed is no longer in service..." Its the same lady's voice in Audix. I did a list trace and this is what I get:

16:33:16 dial 97434373 route:HNPA|ARS
16:33:16 route-pattern 2 preference 1 cid 0x22d
16:33:16 seize trunk-group 1 member 11 cid 0x22d
16:33:16 Setup digits 7434373
16:33:16 Calling Number & Name 2087433998 NO-CPName
16:33:17 Proceed trunk-group 1 member 11 cid 0x22d
16:33:17 Alert trunk-group 1 member 11 cid 0x22d
16:33:17 active trunk-group 1 member 11 cid 0x22d
16:33:21 idle station 3018 cid 0x22d

This is what it looks like when I dial another local number:

16:43:25 dial 97461995 route:HNPA|ARS
16:43:25 route-pattern 2 preference 1 cid 0x234
16:43:25 seize trunk-group 1 member 11 cid 0x234
16:43:25 Setup digits 7461995
16:43:25 Calling Number & Name 2087433998 NO-CPName
16:43:25 Proceed trunk-group 1 member 11 cid 0x234
16:43:26 Alert trunk-group 1 member 11 cid 0x234
16:43:29 idle station 3018 cid 0x234

The only difference I see is the "active trunk-group member". I know this number is tied into a trunk somehow, but I can't seem to find it. So how do I remove this number from the system completely. I tried the "list usage" and it doesn't show anything. It's not listed in the trunk group 1 anywhere. Any thoughts or ideas would be greatly appreciated.

Thank You

S8100 G3 V12

I did not set this system up. But here's a quick breakdown how it works. They have/had four main numbers, one for each doctor. These numbers were configured as a phantom ext. and then each of the receptionist's phone simply had a "bridged call appr" button assigned to their phones. It's one of these numbers that went away when the doctor left, he had it ported over to his new business. So now when I try to dial his number (not his extension) but his complete number (208-555-555) it doesn't work. If I use my cell phone it works just fine. I can't figure out how this number is still attached to our phone system.

Last edited by orange69; 02-08-2013 at 10:19 PM. Reason: some background info.
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