Thread: cms
View Single Post
  #1  
Old 08-18-2016, 11:51 AM
cc12 cc12 is offline
Whiz
 
Join Date: Feb 2015
Posts: 49
cc12 has 10 reputation points
Default cms

Hi,

For the r14.1auxaa.k,we find calls waiting when agents are available on certain skills.Happens regularly.
The phantom call gets cleared after an hour or so.
Is there a workaround for the same? Or any patch for this version.

thank you!
Reply With Quote