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Old 02-05-2013, 09:19 AM
mbigal mbigal is offline
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Join Date: Feb 2013
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Default AACC 6.3 and Verint Impact 360

We need to validate if AACC Service Pack 8 Rel 6.3 is fully compatible with Verint Impact 360 Ver 10 HF7. Verint has not validated it in their lab and we need to apply the most current patches to AACC because of customer impacting issues. I feel call recording will work fine but need to know of any issues with the WFM applications will occur afterwards.
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