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Old 12-18-2013, 01:08 PM
jjashley jjashley is offline
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Joe

What is the zero out from voice mail set for? I'm guessing it is set for the extension of the attendant based on the information you provided. If there is a specific group in the call center that you would like those calls directed to you can change the zero out to be the hunt group / split extension for that group, or have the zero take the caller to an automated attendant of some kind.
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Joe Ashley
Avaya Solutions Engineer
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