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Old 02-01-2016, 02:03 AM
mark05 mark05 is offline
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Join Date: May 2011
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I believe this is related to AACC Scripting. If yes, please review the below information:

Based on document 44400-510_05.03_AACCConfiguration-OrchestrationDesignerApplicationDevelopment_Decemb er_2014, Page 284
CONVERT
Convert script variables of type ACD, CDN, CLID, DN, DNIS, and INTEGER to STRING. The string operations APPEND, CONTAINS, and MATCHES only work with string variables. This command allows a primitive conversion for complex routing decisions in scripting.

You cannot convert variables of type SKILLSET, AGENT_ID, or any other types of variables not listed above.
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