View Single Post
Old 06-30-2016, 04:02 PM
lebon lebon is offline
Join Date: Feb 2010
Location: France
Posts: 217
lebon has 10 reputation points


I do this also for customer, tomorrow I make test in my LAB .
I think do a search on the object if "Re:" I transmits e-mail to another Topic
This "Topic_No_Reply" without " autof reply " , I use the same system but with the customer table to exclude special domain ( some client does not want "Auto Reply" and also for internal domain

You make "Texte search" => "Re" and in your "call flows" find in the object, aftert that route "Topic" when "No reply"

Last edited by lebon; 07-02-2016 at 01:43 PM.
Reply With Quote