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Old 06-22-2015, 11:35 PM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

@bennylu: avoid multiple calling
1. Agent has to qualify call job with RPC, than ghe call is marked as ended
2. In case agent will not qualify explicitly, configure in the dial parameters for the topic: number of dial attempts in closure case = 1
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