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Old 03-05-2020, 09:15 AM
nnoosa nnoosa is offline
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Join Date: Mar 2020
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Unhappy IPOCC 10.1.2.3 Calls stuck in queue and won't go to available agents

As the title said, calls got stuck in the queue even thought there are available agents in the topic. As you can see in the attachment, on the real-time dashboard shows all agents as absent while Agent2 is actually available. I'm running one IPOCC UI on the server (as Admin) remotely and another one on a PC (as Agent2) in the screenshot. It seems that the time in Agent Statistics doesn't work as well. I can right click and choose Login for Agent2 and it works fine but still shows as absent.

My IPO is version 10.1.0.7 build 4 and IPOCC 10.1.2.3

Your help is very appreciated.
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