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Old 12-02-2013, 10:48 AM
roberto roberto is offline
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We have received reports of a system error with the following exception highlighted in the PDF report's Session Details section:

11/26/2013 18:16:19 GMT] (+459.2s) The product connection has failed. The tool is unable to run validate script.
Internal Error Occurred. com.avaya.a2r.services.connection.exceptions.Promp tNotMatchedException:
java.io.IOException: Time expired, no match found

You may obtain further information about what failed by looking at the PDF report on the Support Site.

If this is the same error you are receiving, there is a fix being rolled into the production systems this week. I will post an update as soon as I've confirmed its release.

If it is something else, please post the error message from the Session Details section of the PDF report, and I'll research the problem further.

Thanks,

Roberto
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