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Old 01-18-2021, 07:01 AM
freihd freihd is offline
Join Date: Sep 2016
Posts: 34
freihd has 10 reputation points
Default ACCS-IPO features

need to know if the following features are in ACCS like IPOCC or not if yes, where can i find them?

customer history that Shows the last agents who handled the customer calls

Abandoned list on agent desktop or anywhere

Please Advise
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