View Single Post
  #1  
Old 11-01-2020, 07:18 PM
sun100 sun100 is offline
Aspiring Member
 
Join Date: Nov 2020
Posts: 1
sun100 has 10 reputation points
Default Contact Recorder separate files when transfer

Hi all,

For the Contact Recorder recording file. When the agent received the incoming call and then transferred it to another agent. The recorded file would be separate into 2 media file with different Call ID, and the Caller's CLI is not presented into second media file. How can I search the recorded file easily for the same caller?

Thanks for your helping.
Reply With Quote