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Old 04-15-2014, 06:46 AM
gwebster gwebster is offline
Join Date: Mar 2010
Location: Ottawa
Posts: 143
gwebster has 25 to 49 reputation pointsgwebster has 25 to 49 reputation points

The 9608/9608G/9611G/9641G can all be fitted with a Dual Headset Adapter (700503227). It attaches to the right side of the phone, plugs into the headset jack, and has connectors for two headsets. This would allow your experienced agent to be talking on one headset and the new agent to be simultaneously listening on another headset.
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