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Old 01-29-2015, 12:01 PM
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marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
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Solution Confirmed More Questions on the Low Volume Issue

Is this an intermittent issue with all ourside calls? Does it occur bi-directionally? That is the issue always with one end of the call (just calling or just called party). Also and I hate to say it but there are two additional factors at play here over which you have limited control.

1. Who handles the local loop (last mile)? When we were with Windstream it was Verizon (not so good).
2. Also I noticed a marked difference in support when our carrier of 12 years (Paetec) sold out to Windstream.

Please let us here know the resolution in any case. This sounds like somthing that will be instructive for many.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)

Last edited by marzahn; 01-30-2015 at 07:42 AM.
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