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Old 01-22-2018, 10:12 AM
ramir397 ramir397 is offline
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Default Avaya One-X Agent & Jabra Evolve 75

We purchased the Jabra Evolve 75 Wireless Headsets to use with our Avaya Phone System.

We connect them to our HP Notebooks running Windows 7 Pro 64-bit Enterprise. We have the Avaya one-X Agent version 2.5.0172.0. Unfortunately the Setup Configuration is not able to recognize the Jabra Evolve 75 headset.

We have another notebook that has the one-X Communicator 6.2.4.07-FP4 and it works fine. So I think the headphones are working fine.

I researched and this is an apparent issue with the version we use. Is there a newer version that addresses this issue with not recognizing the USB Headsets?

Thanks everyone for their time and assistance.

Efrain
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