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Old 05-15-2019, 06:31 PM
tille11 tille11 is offline
Join Date: Oct 2018
Posts: 3
tille11 has 10 reputation points
Default calls complete directly to trunk but fail through ars


I'm trying to make calls work utilizing the ars. Currently I send calls directly to my trunk from my user rights shortcodes and they work fine. But when I try to route them through the ars with the same code and trunk it fails and the phone receives an 'incompatible' message.

Can anyone advise why this is failing?
Here's a picture of my regular setup dialing directly to the trunk that works no problem.

Then these next two pictures of my new dial code going to the ars, and the ars config. This setup fails with 'incompatible'.

By the way what's the code to resize an image here? I tried a few different BB code variations and none worked.

Thank you
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