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Old 10-01-2012, 02:22 AM
kirchenlo kirchenlo is offline
Join Date: Nov 2010
Posts: 195
kirchenlo has 15 reputation pointskirchenlo has 15 reputation points


here an update on the progress so far. I have received the correct license from Avaya and the Offsite Agent does no longer produce the error "No TDM Gateway configured". I have now the issue that I cannot either Offsite Agents or Multimedia Agents log into the CCMS. I have always when Multimedia or Offsite Feature is active the message " CCMM login failed, could not login Agent: xxxx to CCMS" any idea?

I have checked some logs and it is mentioning that I have missing open queue licences, but I am not sure, what is your opinion? From older installations, open queue was not needed for Multimedia Agents, so why I have such errors now?



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