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Old 03-17-2019, 07:27 PM
bucky101 bucky101 is offline
Brainiac
 
Join Date: Nov 2010
Posts: 69
bucky101 has 11 reputation points
Default ACW in Xima

you can assign wrap up time but this will not show up on realtime stats.
You have to you DND enable or Huntgroup enable. If you have a dashboard license then you can setup popups where you can enter a reason code
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