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Old 08-29-2012, 08:33 PM
mkumarpandey mkumarpandey is offline
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Hi Succession,
This is not achievable however you can try workaround.
1. Create multiple Queues as per your need.
2. Use VMPro call flows and get some inputs from customer to decide which Queue he should be forwarded to, and from Vmpro direct the call to right Queue.
3. With this, you only need to run CCR reports for your Queues without any reason codes and at the same time your call classification is automated.

Thank you
Manoj
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