Hi.
After contact strategy creation there is no transfer on VDN. The call comes to the subscriber and silence. Strategy no text before transfer call. I use application AvayaPOMAgent
What do I do incorrectly?
contact strategy xml code:
Code:
<?xml version="1.0" encoding="UTF-8"?>
<tns:AvayaPIMContactStrategy xsi:schemaLocation="http://www.avaya.com/ContactStrategy ContactStrategy.xsd " xmlns:tns="http://www.avaya.com/ContactStrategy" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<Handler state="initial">
<action type="call" EnhancedCCA="ON" DriverApp="PomDriverApp" OnMediaServerFailure="retry">
<address isBranch="false">
<ContactAttribute>phoneNumber1</ContactAttribute>
</address>
<resultprocessors nextState="done">
<result value="Answer_Human" nextState="done">
<Application>
<AvayaAgent VDN="650"/>
</Application>
</result>
</resultprocessors>
</action>
</Handler>
</tns:AvayaPIMContactStrategy>