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Old 04-25-2011, 03:10 AM
ahmed1 ahmed1 is offline
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Join Date: Nov 2010
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Default Clearing Alarms

At present, the alarms can be acknowledged and cleared in sets of 100. This is a limitation in System Manager but at the same time, its a cautious decision. Deleting all alarms at the same time may also delete critical alarms which may require investigation and troubleshooting.

Request you to firstly:

For SMGR 5.2 > Admin page > Monitoring > Logging > Acknowledge all Critical Alarms > Clear critical alarms (if all is good)

For SMGR 6.x > Admin page > Events > Alarms (Read the alarms) > Logging > Acknowledge all Critical Alarms > Clear critical alarms (if all is good)

Then go ahead and clear other alarms.

If you insist to clear all alarms at once, then it has to be deleted using a SQL query in the postgres database. This is a data sensitive activity and has to be only caried out through an Avaya Support Engineer. Please create a case with Avaya support.
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