Thread: ACCS Priorities
View Single Post
Old 03-17-2019, 07:31 PM
bucky101 bucky101 is offline
Join Date: Nov 2010
Posts: 71
bucky101 has 11 reputation points
Default ACCS Priorities

I have an outbound queue and I need to set 30 different levels or priority based on the call. Is this possible? A workaround would be to have 30 different queues but there are only 10 levels of skillset priority.
I take it if I used the 48 agent priorities calls will not queue jump
Reply With Quote