Hi,
Please be noted that authentication in SM6.2 has changed compared with previous version. Craft/sroot now belongs to Avaya Service login and will be ASG-challenged.
During the SM6.2 installation , it will ask you to create a login "cust" which is used for daily maintenance. This login is not ASG-challenged. So you you can use this "cust" login to ssh into SM 6.2.
Hope this helps.
Best Regards
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