It's going to depend on what phone system you're using. The Polycom is an analog telephone, and there will need to be a code for you to dial to pick up the call. On a Partner system, it will be 68 and the line number. On a Magix, it will be #9 and the extension number of the phone that placed the call on hold. On an IP Office, you will need to PARK the call from the desk phone, and UNPARKed from the Polycom.
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